Page FAQs

1. What is a Ketogenic (Keto) Diet?

The ketogenic diet is a low-carb, high-fat way of eating that helps the body shift into a fat-burning state called ketosis. It’s often followed for weight loss, blood sugar control, and mental clarity.

2. What is a Low-Carb Diet?

A low-carb diet limits carbohydrates, especially from sugar, bread, and rice, and encourages more protein, vegetables, and healthy fats. It’s a flexible, beginner-friendly way to eat clean without going full keto.

3. Are your products keto-approved?

We offer a mix of keto and low-carb products to match different lifestyle needs. All items are clearly labeled as Keto, Low-carb, or Sugar-Free so you can shop with confidence.

4. Do you ship nationwide?

Yes! We deliver across the Philippines, from Metro Manila to provinces in Luzon, Visayas, and Mindanao.

5. How long does it take for my order to be delivered? 

• Metro Manila: 5–7 working days
  

• Provincial: 7–15 working days (may vary depending on courier and location)
  
  

6. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery nationwide.

7. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can also message us directly on Facebook or email us to follow up.

8. Something’s wrong with my order. What should I do?

We’re sorry to hear that! Please contact us within 7 days of receiving your order if an item is wrong, damaged, or defective. We’ll assist you right away.

9. Do you accept returns or exchanges?

Yes. Only for products that are damaged or defective upon delivery. Reach out to us within 7 days with a photo of the item, and we’ll help sort it out

10. Is your shipping fee FREE?

Shipping fees vary based on your location and order total. We run free shipping promos occasionally, watch out for these on our homepage or social media!

11. How can I contact customer service?

Email: ketooptions.store@gmail.com

Facebook: facebook.com/ketooptions

Instagram: instagram.com/ketooptionsph